This policy explains how cancellations and refunds work for Conduit Pro, our paid monthly subscription. Payments are processed securely by Razorpay.
Subscription and pricing
Conduit Pro is a recurring subscription billed monthly at the price shown on our website (currently ₹415 per month). The Free plan has no charge. Your subscription renews automatically each month until you cancel.
Cancelling your subscription
- You can cancel Conduit Pro at any time from your account, or by emailing us.
- When you cancel, you will not be billed again. Your Pro access continues until the end of the current billing period, after which your account moves to the Free plan.
- Cancelling does not delete your account or your transfer history.
Refunds
- New subscriptions: if you are not satisfied, contact us within 7 days of your first Pro payment and, provided you have not substantially used your Pro monthly transfer allowance, we will refund that payment in full.
- Renewals: monthly renewal charges are generally non-refundable once the new billing period has started, because Pro access is granted immediately for that period. You can cancel before the next renewal to avoid future charges.
- Duplicate or failed charges: if you are charged in error, or charged more than once for the same period, contact us and we will refund the incorrect amount.
How refunds are issued
Approved refunds are returned to your original payment method through Razorpay. Refunds are typically processed within 5 to 7 business days, though the time for the amount to appear on your statement depends on your bank or card issuer.
How to request a refund or cancellation
Email hello@envisiatechsoft.com from the address on your account, including your account email and, if relevant, the payment date or reference. We aim to respond within 2 business days.
Changes to this policy
We may update this policy from time to time and will revise the “Last updated” date above.